Delivery & Returns

DELIVERY
Currently we only ship within the UK
(Including Highlands & Islands of Scotland, Northern Ireland & other UK Islands)

We take pride at every stage of the order process and we know that timing is everything. We aim to ship all orders within a 2-3 days processing time. Often orders are shipped within 24 hours unless ordered on a Friday, then they will shipped the nest working day.
Our working hours are 9am-5pm Mon-Fri.

If you have a query about delivery for a product, please contact us.

Standard delivery

Standard Delivery within the UK - £3.50 this is for 1st class post which takes 1-2 days to arrive.
Orders over £30 are shipped free and by 1st class post.

Next day delivery

Next day delivery is by Royal Mail's "Guaranteed next day delivery before 1pm" service and is
£8 per order.
Orders must be received by midday Monday - Thursday for this service, where an order is placed before midday on Friday the item will still be sent using this service but will arrive on Monday.


RETURNS

Damaged Orders

We try our utmost to package your items well so it arrives with you in pristine condition. Sadly though we do hear of occasions when foot-shape marks appear on packages in the delivery process - resulting in damaged or faulty items. Should this happen to you - don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at [email protected] along with an image of your faulty item and we will advise how best we can assist you.

Change of Mind

Please note - we only accept returns for a change of mind on
Non-personlised items (this excludes earrings).
If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post. Our returns address is 

Polly Red

71 Norton Crescent

Towcester

Northamptonshire

NN12 6DW

 

Polly Red | Engraved Jewellery | Made in the UK